Terms & Conditions

Safety Warning

Please exercise care when handling natural slate products as the edges may be sharp due to the nature of the stone. Louise Carroll Designs endeavour to make all products as safe as possible however. 

Purchasing Products Online

Making a purchase online is very simple. Just browse our Products, and click on any items that you wish to buy. If the item is to be Personalised then you must complete the attached customisation fields before you will be allowed to proceed. Then follow the staged process of adding them to the shopping cart and proceeding to the checkout.  We will confirm receipt of your order by email.

Louise Carroll Designs Privacy Policy

Your privacy is our priority. We are committed to protecting your privacy at all times. Any information we collect from you is used to create your product and to provide personalisation. It will not be shared with any other party, except for the purposes of processing payment. 

Links To Other Sites

This Web site may contain links to other Web sites from time to time. Please note that when you click on one of these links, you may be leaving the Louise Carroll Designs site and entering another Web site. These sites may independently collect or request information about you and we encourage you to read the privacy statements of these linked sites as their privacy policy may differ from ours.

Complaints Procedure
If you wish to make a complaint about our products or services, please send an e-mail to louise@louisecarrolldesigns.ie. Please provide full details of your complaint. We aim to respond to a complaint that you might have within 5 working days. 

Accuracy of Content

We have taken great care in the preparation of the content of this website, in particular to ensure that the details, descriptions and prices quoted are correct at the time of publishing.
The dimensions of our products are approximate only. We have made every effort to render as accurately as possible the colour and design of the products that appear on the website. However, as the actual colours you see will depend on your personal computer equipment, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the merchandise on delivery.

We have made all reasonable efforts to ensure each photograph accurately reflects the product being sold. On occasions, there may be minor differences between the product’s appearance in the photograph and the item delivered as the majority of products sold are bespoke and so are made to order. This is especially the case in the purchase of natural slate products as no two slates are the same. 

Shipping Costs (Postage and Packaging) & Delivery

Postage and packing costs will be added to the value of your order, which you can view prior to purchasing.

Items purchased weighing under 2kg will be delivered by An Post and any items weighing over that amount will be delivered by Fastway couriers.

If goods are in stock, orders are normally dispatched within 5-7 days of receipt of your order. Should an item be out of stock or if a purchase is being made to order we will contact you with an estimated delivery date.

Delivery is normally charged at €10.00 per order for Republic of Ireland addresses for items weighing over 2kg, for items under this weight the charge will be €4.00.

Please contact us for international shipping rates.

Returns

We hope that you will be wholly satisfied with your order. However, we will exchange, repair or refund any item returned within thirty days, which was received by you in a damaged state or containing an error made by Louise Carroll Designs. If the return is the result of an error by Louise Carroll Designs, we will refund the delivery charge otherwise the delivery charge is non-refundable. No refund can be given if information was provided by you incorrectly (eg. spelling mistake). However, we can replace or repair the item, but this will be at your expense. Please note that if you are returning an item, the parcel is your responsibility until it reaches us so please ask for proof of postage from your post office or courier service and ensure it is very well packaged.

Quotations & Pricing

Quotations are given on the basis of costs at the time of issue and are valid for 30 days from that time. Louise Carroll Designs retains the right to revise our prices at any time to reflect changes in our costs.

Changes to Terms

Louise Carroll Designs reserves the right to change their Terms and Conditions at any time.